Privacy Policy

1. Introduction

Welcome to Greenway Travels Lanka. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our tours, or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a tour booking or inquiry
• Register for an account on our website
• Subscribe to our newsletter
• Contact us via email, phone, or contact forms
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Passport information (for tour bookings)
• Date of birth
• Nationality
• Payment information
• Dietary requirements and special needs
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings: Managing your tour reservations, payments, and travel arrangements
• To communicate with you: Sending booking confirmations, updates, and important travel information
• To improve our services: Understanding how you use our website and services to enhance user experience
• To send marketing communications: Providing you with newsletters, special offers, and promotional materials (with your consent)
• To comply with legal obligations: Meeting regulatory requirements and responding to legal requests
• To protect our business: Preventing fraud, unauthorized access, and other illegal activities
• To provide customer support: Responding to your inquiries and resolving issues

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in operating our business, including:

• Hotels and accommodation providers
• Transportation companies
• Tour guides and activity providers
• Payment processors
• Email service providers
• Website hosting and analytics services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of personal information
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing your personal information
• Data portability: Request transfer of your information to another service provider
• Withdraw consent: Withdraw your consent for marketing communications at any time

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After this period, we will securely delete or anonymize your information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Your Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.